Field Operations Platform
Quotes, projects, stock and site paperwork in one place for a mechanical & electrical contractor. Site surveys, RAMS and NCRs complete on site and sync the moment the signal returns.
One place for the job pack, the forms, and the sign-off, whether the crew is quoting in the office or on a client site across the country.
Site surveys, RAMS, pre-start safety and NCRs, built once as a template and filled in the field. Signed on the glass, every time.
Forms complete and queue on the device through the dead spots on site, then sync the moment the connection returns.
Office, engineers, contractors and clients each get their own view, with a full audit trail, PDF export and a live SharePoint sync behind it.
Behind the portal sits a team of AI agents handling the front desk, the inbox, the phone, and operations. They share one set of company facts, so the website, the email, and the phone line always tell the same story.
Greets every visitor, explains what Northwind does in plain terms, answers questions from the company knowledge base, and captures enquiries for the right team. Try the launcher in the corner.
Reads inbound email, works out what it is and who it is for, and drafts a reply in the company voice, ready for a person to review and send.
Answers the freephone number, handles common questions, and takes a proper message with a callback number, read back to confirm before the call ends.
Reads and raises live data straight from this portal: project status, stock levels, and open NCRs, all through a curated, secured connection to the field platform.
Both lines are answered by Northwind's AI staff. Call the freephone number and Relay picks up. Email the enquiries desk and Ledger handles it.
The website, the phone line, the inbox, and this portal are all connected. The system diagram shows the moving parts and the engineering behind them.
View the system architecture